Terms of ordering

Ordering

Submitting an order requests kitchen approval. It is not a confirmed booking until an administrator approves it. Prices shown at checkout are based on the current menu. Historical orders keep the item names, prices, ingredients and allergens that applied when you submitted.

Payment

Payment is due only after approval and must be made by bank transfer using the instructions we send. Reporting that you have paid does not verify payment. Only an administrator can confirm that funds have been received. Bank details are never shown before approval.

Pickup and delivery

Pickup has no delivery fee. Delivery fees are calculated on the server from our origin postcode and your destination postcode. The amount may be adjusted during manual review. Delivery beyond the configured maximum distance is unavailable or requires an explicit manual quotation. Client-provided distances or fees are not trusted.

Allergens and bulk orders

You must review allergen information for each item before ordering. Bulk portions require extended lead time, at least 48 hours by default. We may reject an order that cannot be prepared safely or in time.

After you submit

Use the private tracking link we email you to check status. Do not share that link. If something goes wrong with an order, raise a complaint using the order number and the email address used at checkout, or the complaint link from tracking.

Changes

These terms are versioned. The version you accept is stored on your order.